Novelty Jewelers Company have strong customer centricity, it does take responsibility for any manufacturing defect. Once you have inspected a manufacturing defect, you can return the item. It goes through a monitoring process, which helps us establish the cause of the defect. If it is a manufacturing defect, we will repair the ornament. If appropriate, we can help in replacing
We understand the importance of jewellery to the client. After several years, due to wear and tear factors the ornament can loose it’s brilliance. Polishing helps us restore the lost brilliance. Polishing is very sensitive process carried only by experience jewelers thus we recommend to return the item to us. Novelty Jewelers Company suggests not carrying out the service more.
This service allows to increase or decrease the size of the ornament for comfort reasons , depending on the type of piece. this service is applicable for rings only. Both the ornament and desired sizing are the determinants for evaluation. The ornament goes to our pool of experts to evaluate if it’s feasible to resize.
All of our diamonds and gold ornaments are certified. Certification is provided upon request. We ensure that our clients have a peace of mind. We do understand that certification plays a critical role as diamonds and gold ornaments are expensive.
This service is chargeable and applicable for white gold ornaments. Over a span of time, the ornament can lose its shine however our service ensures that we bring back the original. Novelty jewelers company request the client to not have this service done more than 4 times in the lifespan of the ornament.
The engraving service enables you to personalize your jewelry by engraving
either a name ,phrase or date. The engraving service is a service offered during
the 1 month following the purchase. Customer can enjoy the benefits by emailing
or calling us on customer service support .
You may return or exchange new product purchased from Novelty Jewelers Company within 15 days of purchase. Products must be in "like-new" and working condition to be eligible for return. All contents, including product, accessories and packaging, must be returned.